FAQ

The questions below cover our current United States shopping and service rules.

Who pays return shipping?

We pay eligible no-reason return shipping and quality-issue return shipping, provide a free return label, and charge no restocking fee.

When will I receive a refund?

Approved refunds return to the original payment method and are processed within 10 business days.

Can I cancel an order?

You may request cancellation before shipment. After shipment, the Refund Policy applies.

What items can be excluded from no-reason returns?

Custom products, clearance products, gift cards, and opened intimate or hygiene-sensitive products may be excluded. Remedies remain available for damaged, defective, incorrect, or incomplete goods.

How can I pay or get help?

Checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover Credit/Debit Cards. Contact nhan05ehoisndzyb@gmail.com or (623) 488-7421 Monday to Friday, 9:00 AM–5:00 PM.

Where do you ship?

We currently ship only within the United States, and every United States order receives free shipping.

How long does delivery take?

Processing takes 1–2 business days, transit takes 4–6 business days, and tracking information is provided after shipment.

Can I return or exchange an item?

Yes. You may request a no-reason return or exchange within 30 days after delivery.